FAQs

Orders placed before 15:00 on a working day are dispatched the same day with UPS. Delivery takes one to two working days in the Netherlands and Belgium, and two to five elsewhere in the EU. You get a tracking link when it leaves us.

Within the EU, on orders over €75. Below that it starts at €5.00 to the Netherlands. Full table on our Shipping page.

Not at the moment.

An unopened vacuum pack keeps well for well over a year. Once you open it there is no deadline, it is just worth closing it properly and keeping it out of the light. Matcha changes faster than leaf tea. How to store tea

Not boiling. Around 70 to 80 °C for most sencha, cooler for gyokuro and shincha, hotter for hōjicha and bancha. The exact temperature is on every product page. Water and time

Some of it is certified organic, and you can see which in the Organic collection. Where a tea is not certified we do not describe it as organic, even if it is grown with few inputs.

Ceremonial grades are made from younger leaf and ground finer, for whisking and drinking on their own. Culinary grades have more body, which is what you want in baking and what most people use for lattes. A ceremonial grade in milk works too and gives a sweeter, greener cup.

Opened tea cannot be returned, because a food product that has been opened can no longer be sold. If something is not what you hoped for, email us anyway: we would rather know and we can usually help you find something that suits you better. Returns

Yes. One kilo bags are on this site. For larger volumes and wholesale pricing, that runs through J-PORT. Contact us

Yes, and how much depends on the type. Gyokuro and matcha are highest, sencha is in the middle, and hōjicha, bancha and kukicha are lowest. We list a caffeine level on every product page.

No. We work from a warehouse and office in the Netherlands and everything goes out by post.