If something is not right, you can return it within 14 calendar days of receiving it.
How to start a return
Email webshop@greenteajapan.com with your order number and let us know what you want to send back and why. We will confirm and tell you where to send it.
Please get in touch before you send anything, so we know it is coming and can help if there is a simpler solution.
Send the item back within 7 calendar days of that email.
We do not exchange items. If you want something else, return the original and place a new order.
Conditions
- The item is unused, unwashed, unmodified and undamaged
- It is returned in its original, undamaged packaging
- It reaches us within 7 calendar days of your return request
If a returned item does not meet these conditions, we will let you know and we will work out with you what happens next. We can send it back to you, and if there is something else going on we would rather hear it than guess.
Opened tea
Opened tea is not refunded. Once a food product has been opened it can no longer be sold, and that applies within the 14 day period as well.
If you have opened something and it is not what you hoped for, email us anyway. We would rather know, and we can usually help you find something that suits you better.
Cost of return
You pay for return shipping and you carry the risk during transport. We recommend a service with tracking so you can prove it arrived.
Refunds
Once we have received the item and checked it, you get an email confirming the return has been accepted. The refund is issued within 7 calendar days of that confirmation, to the payment method you originally used.
If something arrived damaged
That is not a return, that is our problem. Email us with a photo and we will sort it out.